There is one support address for everything — bugs, billing, privacy requests, security reports: [email protected]. It is the same address in the app, on your receipt trail, in the Terms and in the Privacy Policy. If you ever see a different Draftly support address anywhere, it is not ours.
Email support, from the person who builds it
Draftly is built and supported by one person. We aim to reply within two business days. That is a target, not a contractual service level: there is no guaranteed response time, no phone line, no live chat and no account manager on any plan, including lifetime. We would rather say that plainly than sell you a support promise nobody is staffed to keep.
Stripe processes payments and issues receipts
Everything sold on draftlycad.com is charged by Stripe, and your receipt is issued and emailed by Stripe. If a charge looks wrong, email us before disputing with your card issuer — a chargeback locks the account while it is investigated, and we can usually fix the underlying problem in a day.
14 days on direct purchases
Contact us within 14 days of a purchase made on this site and we will refund it. The Founding Drafter offer is not limited to a fixed number of seats, so no purchase is refused for want of one. Purchases made through an app store are refunded by that store under its own policy.
Settings → Account, or here
Cancel a subscription from Settings → Account inside the app. Cancellation takes effect at the end of the period you have already paid for; we do not pro-rate partial periods unless the law requires it. Your drawings are unaffected by a cancellation — local files stay yours and stay openable.
Export and deletion
Drawings: exportable from the app at any time on
any tier — save the .drft file, or export PDF
and SVG (DXF export is a Pro feature).
Account data: there is no one-click export in
Settings today; email us and we will send the account and billing
records we hold about you.
Deletion: Settings → Account → Delete
account. Details and retention windows are in the
Privacy Policy.
Same address, subject "SECURITY:"
Send good-faith vulnerability reports to
[email protected]
with a subject line starting SECURITY:. Testing under
a good-faith disclosure is explicitly permitted by
Section 8 of the Terms. We do not
run a paid bounty.
Before you write in about Pro not unlocking: sign out and back in with the same email you checked out with. A fresh sign-in re-reads your entitlement immediately and resolves most cases. If it does not, send us the email address on your Stripe receipt and the one you sign in with — when those differ, that is almost always the cause.
Before you write in about a platform: the platform status page says exactly which builds exist. We do not give release dates.